If you have been following the news, you will have seen Aust Post are planning on introducing charges for customers who take too long in picking up their parcel from the shop, if you’ve missed their delivery.
While there are arguements about the legality of such a move, that hopefully the ACCC or sim will weigh in on, there are other issues with their delivery service.
One is their stealth delivery service, where I’ve been home and still somehow “missed the delivery”. Another at times when I have expected a parcel, not had it show up, not get a missed delivery card. and after days (and some investigation) found my parcel waiting for collection.
So where I have a delivery option, I will be seriously considering the non Aust Post option. If that is not available, I will encourage the company to provide an alternative.
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